Documents
NSO Lobbyists’ “Urgent” Request for Meeting With Antony Blinken
Nov. 10 2023 — 11:45 a.m.
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From: Dickinson, Timothy L
Sent: Tuesday, November 7, 2023 2:10 PM
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Subject: NSO Group.
Attachments: 2023.11.07 - Letter to Secretary Binken re NSO Group pel
**This materials distributed by Paul Hastings LLP on behalf of NSO Group. Additional information is available at the
Department of Justice, Washington, DC.**
Dear Ms. George,
1am writing on behalf of NSO Group to urgently request an opportunity to engage with Secretary Binken and the
offical at the State Department regarding the importance of cyber intelligence technology in the wake of the grave.
security threats posed by the recent Hamas terrorist attacks in Israel an thei aftermath. | have sent the attached to
Secretary Binken via UPS and am also sharing a digital copy via email for convenience.
Thank you for your time and consideration. | can be reached at the phone number and email adress lsted below with
any questions.
Best regards,
Timothy L. Dickinson
Timothy Dickinson | Partner, Litigation Department
PAUL Paul Hastings LLP | 2050 M Street NW, Washington, DC 20036 | Direct: +1.202.551.185
Main: +1.202.551.1700 | Fax: +1.202.551.0258 | timothydickinson@paulhastings.com |
HASTINGS I resings.com
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‘where there is a reasonable suspicion, supported by evidence, that the target is involved in a terrorist
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Technology (July 31, 2023), hitps:/iwww.csis org/analysis/understanding-hamass-and-hezbollahs-uses-information-
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PAUL “Tis material is distibuted by Paul Hastings LLP on behalf of NSO Group.
HASTINGS
Pegasus tool is treated in Israel as a defense article subject to regulation by the country’s regulators,
a comprehensive, industry-leading human rights compliance program based upon the United Nations
‘measures to curb their misuse by certain governments. Indeed, NSO has long called for the
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requests an opportunity to engage with you and your colleagues to share the processes the Company
discussion, enclosed is the position paper prepared by NSO summarizing essential background
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PAUL Thi mater s iste by Pui Hastings LLP on behalf of NSO Group
ey Adon] formation 5 avaiable f te Department of Justo, WashIGon, 0.C.
HASTINGS
James E. Risch
United States Senator
Bonnie Denise Jenkins
Under Secretary of State for Arms Control and Intemational Security
Gonzalo ©. Suarez
Deputy Assistant Secretary, Bureau of Intemational Security and Nonproliferation
Christopher A. Landberg
Acting Coordinator for Counterterrorism, Bureau of Counterterrorism
Uzra Zeya
Under Secretary of State for Civilian Security, Democracy, and Human Rights
Erin M. Barclay
Senior Official, Bureau of Democracy, Human Rights, and Labor
Robert S. Gilchrist
Principal Deputy Assistant Secretary, Bureau of Democracy, Human Rights, and Labor
Barbara A Leaf
Assistant Secretary, Bureau of Near Eastern Affairs
Richard C. Visek
‘Acting Legal Advisor, Office of the Legal Advisor
Enclosure:
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“This material is distributed by Paul Hastings LLP on behalf of NSO Group.
‘Additional information is avaiable at the Department of Justice, Washingion, D.C.
1(202) 561-1858
timothydickinson@paulhastings.com
January 7, 2022
Lisa Peterson
Acting Assistant Secretary.
Bureau of Democracy, Human Rights, and Labor
USS. Department of State.
2201 C Street NW.
Washington, DC 20520
Re: NSO Group
Dear Ambassador Peterson:
1am writing on behalf of NSO Group to request an opportunity to engage with you and your colleagues
regarding the recent initiative announced by the U.S Government at the Summit for Democracy to cub
the proliferation of technology that has been misused by governments.
NSO is a technology company that only licenses technologies to vetted, U.S. and Israeli allied legitimate
law enforcement and inteligence agencies for use in fighting terrorism and serious violent crimes such as
human trafficking and the dissemination of child sexual abuse materials. While NSO does not operate.
the technology, these agencies have successfully used it to prevent terrorist shooting sprees, car
explosions and suicide bombings, break up pedophilia and sex and drug-trafficking rings, as well as to
find and rescue kidnapped children. NSO is regulated and subject to Israel's stringent export licensing
requirements. In addition, NSO has developed internal protocols over a number of years, consistent with
efforts to continuously improve is practices and align fs conduct with the UN Guiding Principles on
Business and Human Rights, o prevent the sale of is technology to customers who might misuse it, and
take appropriate measures against those customers who do misuse it. The company has also Sought to
faciltate the development of standards for the industry and has advocated for the importance of such
measures.
For that reason, NSO applauds the announcement of the U.S. Government, made in conjunction with
Australia, Denmark, and Norway, and supported by Canada, France, the Netherlands and the.
UK. These govermments recognize, as does NSO, that responsible use of technologies such as NSO's
“is essential for the well-being of our future generations.” They also recognize, as does NSO, that
authoritarian governments can abuse the technologies vithin and across their borders. As a result, the
aligned goverments have committed to working to establish a voluntary code of conduct fo states to use.
export control tools to prevent the prolferation of technologies used to enable serious human rights
abuses.
We are also pleased that these aligned governments have committed to work vith industry and academia
in these efforts.
As a company that has advocated for industry-standards to faciltate responsible use of technologies, vie
are highly supportive of this initiative. In furtherance of that effort, we would like to engage with your
office o share the processes we have developed and the industry standards we have sought to embed,
1o help prevent serious human rights abuses within our sector and help address the serious issues.
identified by all the relevant partes.
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To inform and facilitate the discussions, we enclose a position paper prepared by NSO summarizing
essential background information on NSO's Pegasus product, NSO's human rights initiatives, and NSO's.
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This tri i dsb b Pa Hastings LP on bef of NSO Group
Adina fortis available t the Department of sie, Waligion DC
NSO, Pegasus and Human Rights
Introduction
“The rapid development and widespread use of technology has profoundly changed the ability
of states to prevent and investigate terrorism and other serious crime, bringing great
challenges as well as opportunities. The use of new technologies by terrorists and criminals
to further their unlawful activities has, in tum, required intelligence and law enforcement
agencies to search for and embrace new technologies to combat terorism and other serious
crime. Of particular concen is the impact and potential risk of misuse of technology and how
to balance legitimate security concerns with respect for human rights and, in particular, the
right to privacy.
“This position paper summarizes essential background information on “Pegasus” and NSO
Group Technologies (NSO")’s human rights program, and sets out proposals for hor society
should collaborate to regulate the sector and better mitigate potential harms caused by NSO’s
technologies while till benefiting from the protections they provide.
NSO was founded in 2010 with the ambition to make the world a safer place. Its mission was
and remains - (0 assist lawful investigations by state authorities to protect the security and
safety of ciizens against major crimes and terrorism, thereby contributing to the enjoyment of
human rights. NSO's products are licensed and provided to goverment intelligence and law
enforcement agencies to fight crime and terror. In particular, NSO products help state
authorities address the “going dark” problem: the growing misuse of encryption by terrorists
and criminals to conceal messages and plots when communicating through devices.
NSO is most wellknown for “Pegasus”, a technology used by states and state agencies
around the world to collect data from specific mobile devices of suspected major criminals
‘As terrorists and criminals routinely further their criminal activities by misusing end-to-cnd
encryption to communicate and conspire securely, Pegasus remains a technology essential to
‘combatting terrorism and other serious crimes and to defend the rule of law. NSO’s
technology enables state authorities to penetrate the cloak of secrecy concealing targeted
criminals and dismantle sex-, drug- and human-trafficking rings, tackle pedophilia rings,
locate missing and kidnapped children, rescue survivors from collapsed buildings and protect
the security of airspace
A clear illustration of severity of the risks posed to children online by inaccessible encrypted
services, for example, is highlighted by the WeProtect Global Alliance, which brings together
‘govemments, the private sector, civil society and intemational organizations to develop
policies and solutions to protect children from sexual exploitation and abuse online. The
organization's 2019 Global Threat Assessment identified:
“Publicly-accessible social media and communications plaiforms (as) the most
common methods for meeting and grooming children online. In 2018, Facebook
Messenger was responsible for nearly 12 million of the 18.4 million worldwide reports
of CSAM [child sexual abuse material to the US National Center for Missing and
Exploited Children. These reports risk disappearing if end-to-end encryption is
implemented by defaulr, since current iools used fo detect CSAM do not work in end-
to-end encrypted environments.”
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In their 2021 Assessment, WeProtect Global Alliance restated the urgency of the situation.
“Their findings confirmed that the risks posed to children online have continued to grow and
diversify as “[e]ven offenders with minimal technical ability can evade detection by using.
easily accessible encrypred messaging services and anonymity iools.”
Similarly, Australian legislators have acknowledged the “going dark” problem posed by end-
to-end encrypted messaging. Indeed, this is one of the main challenges for intelligence and
law enforcement agencies in today's highly digitized world and dynamic environment.
A 2019 report prepared by Australia’s Parliamentary Joint Committee on Law Enforcement,
for example, noted:
“The challenges to law enforcement posed by criminal activity ‘going dark’ are
significant and ongoing. As the implementation and uptake of encryption increases,
including through the use of entirely legal infrastructure such as SG networks, the
impact on law enforcement’s capacity 10 detect and disrupt cyber and cyber-enabled
crime will only be exacerbated.”
NSO's Pegasus technology has enabled state authorities to thwart numerous terrorist attacks
and has been instrumental in apprehending terrorists and other serious criminals operating
clandestinely in the cybemetic world. As stated in the New York Times Magazine (Jan. 31,
2022):
“Since NSO had introduced Pegasus to the global market in 2011, it had helped
Mexican authorities capiure Joaguin Guzman Loera, the drug lord known as EI
Chapo. European investigators have quietly used Pegasus to thwart terrorist plots,
Jight organized crime and, in one case, take down a global child-abuse ring,
identifying dozens of suspects in more than 40 countries. In a broader sense, NSO's
producis seemed 10 solve one of the biggest problems facing law-enforcement and
intelligence agencies in the 21st century: that criminals and ferorisis had better
technology for encrypling their communications than investigators had fo decrypt
them. The criminal world had gone dark even as it was increasingly going global.”
Tis clear that any given technology is not inherently good or bad. Pegasus is a technology
designed and provided to contribute to the fight against major crime and, therefore, the
protection of human rights. But, like any other technologies, it can also be misused to violate
human rights. The same is true of end-to-end encryption a technology that can contribute to
the respect of human rights, including the right to privacy, but can also be misused by
criminals responsible for severe human rights violations.
In fact, the Pegasus system allows for targeted surveillance only, with customers purchasing a
limited number of licenses for concurrent targets, and is therefore less intrusive when
‘compared with a backdoor. This concept was recognized in a recent interview featuring
Belgian Minister of Digitalisaion and Privacy Mathieu Michel, who expressed disagreement
with:
WeProtect Global Alice, 2021 and 2019 Global Threat Assessment Reports, availble a.
[i ——
2 Parliamentary Join Commitee on Law Enforcement, Commenwealh of Australi, Impact of New and
Encrging Information nd Communication Technology (April 2019, available at
psa aph gov a Parliamentary Business Committees Join Law. Enforcement NewandemergingICT/Re
port
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“[1Jowering the level of security and privacy of all Belgians’ messages... to conduct
investigations from time to time. Is a i. because the police and the justice system
do searches from time io time, everyone should leave their back door open... today
we have technological means to access tapping other than by degrading the level of
security of all Belgians. Look at the Pegasus software.”
NSO is fully aware of and committed to its own human rights responsibilities and the duties
ofits clients, and is determine that ts products be used appropriately and lawfully. Any
allegation that Pegasus has been misused by a sate or state agency to wrongly target anyone
including a journalist or human rights defender — is extremely concerning. Any such
allegation immediately triggers a thorough review process and investigation into the reported
claims. NSO is not affaid to take decisive action, such as terminating the contract with a
customer, when necessary. Moreover, as a highly regulated company, NSO may only pursue
customer relationships within the consiraints imposed by Isracli law, including the Isracli
‘government's own set of human rights protections.
NSO is also aware that progress requires a mobilization beyond an individual company. The
United Nations Guiding Principles on Business and Human Rights (“UNGPs"), for example,
specifically note that “[s}ates do not relinquish their international human rights law
obligations when they privatize the delivery of services that may impact upon the enjoyment
of human rights.” Continuing dialogue, including multistakeholder exchanges and
‘multilateral efforts that encompass governments, industry, academic communities, and civil
Society, therefore remains key to appropriately regulating this sector to best ensure proper
respect for human rights. NSO is uniquely situated, as the sector’s pioncer with more than 60
clients in 45 countries across different continents, to contribute to such discussion.
“This is why NSO:
«Reiterates its strong support for the establishment of an international legal framework
and sector-specific standards for sates and companies. This is critical to guide and
regulate the use of surveillance tools by states and state agencies for legitimate law
enforcement and national security purposes. Such a framework would also establish
‘ground rules regarding transparency and the provision of remedy when appropriate.
«Welcomes the Export Controls and Human Rights Initiative to help stem the tide of
authoritarian government misuse of technology and promo a positive vision for
technologies, anchored by democratic values. This initiative was announced by the
United States, Australia, Denmark and Norway and is further supported by Canada,
France, the Netherlands, and the United Kingdom. NSO is fully prepared to engage
with these countries and others, as well as with any other intemational organizations
or stakeholders.
«Renews ts standing invitation to all stakeholders, including civil society
organizations, tates, international organizations and the United Nations Special
Procedures, to engage in a meaningful dialogue with a view to establish concrete
solutions to promote respect for human rights by all.
* United Nations, Guiding Principles on Business and Human Right, available at Hips vo beh rg.
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Better Understanding Pegasus
‘While substantial public attention has been drawn to Pegasus, it remains poorly understood.
tis important to underline that it is designed — and can only function - to collect intelligence
from specific mobile devices. The technology is more limited in scope than public reporting.
suggests:
« Itis used with specifi, pre-identified phone numbers, one at a time;
«In many ways, Pegasus is similar in concept t0 a traditional wiretap. Instead of
listening to specific conversations, it helps law enforcement monitor mobile
‘messaging, offering legitimate law enforcement and intelligence operations personnel
a window into the activities of previously identified and targeted criminal actors on an
individual basis;
«Pegasus does not delete or edit data on a targeted device or allow for such deletion or
editing;
«Pegasus cannot be used to gather information broadly and does not penetrate computer
networks, desktop or laptop operating systems or data networks;
«Pegasus is not a mass surveillance technology and only collects intelligence from the
‘mobile devices of specific, pre-idenified individuals.
In addition, NSO does not operate this technology. NSO licenses Pegasus to law enforcement
and intelligence agencies of sovereign states and govemment agencies, following a careful
and sector-leading pre-engagement due diligence process (see NSO's Due Diligence
Procedures set out in Annex 1 below). Licenses are limited in number and contracts are:
carefully erafied to permit only legitimate use
For good reason, and a core tenet of NSO's corporate ethics since it was founded, NSO does
not have any knowledge of the individuals whom states might be investigating, nor the plots
they are trying to disrupt. Sovereign states normally do not, will not, and should not, share
this extraordinarily sensitive information with NSO or any other provider of similar
technology.
NSO is constrained init ability 10 say more about its customers, the crimes prevented and
criminals tracked and apprehended using is technology, as a result of the legitimate legal and
operational need for secrecy of sovereign intelligence and law enforcement agencies
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‘Three Myths Surrounding Pegasus
Myth 1: NSO operates Pegasus and collects information about the individuals it is
used against.
«Fact: NSO licenses Pegasus to sovereign states and state agencies, does not
operate Pegasus, has no visibility into its usage, and does not collect information
about customers.
Myth 2: Pegasus is a mass surveillance tool.
«Fact: Data s collected only from the mobile devices of specific individuals,
suspected to be involved in terrorism and other serious crime, subject to judicial
or other appropriate oversight.
Myth 3: Pegasus can delete or alter data stored or shown on an individual's phone.
«Fact: Pegasus is not capable of creating, editing or deleting data on a mobile
device. Instead, the software enables sates to access and collect data stored on
a devi.
The NSO Challenge
As the UN High Commissioner for Human Rights restated on July 19, 2021, surveillance
‘measures are justified where they are necessary and proportionate to achieving a legitimate
goal. NSO recognizes and embraces the fundamental principles of human rights law, notably
ICCPR article 4, which requires states not to derogate from their obligations with respect to
certain human rights under any circumstances. These rights include the right to if, freedom
of thought, conscience and religion, and freedom from torture or cruel, inhuman or degrading
treatment. Similarly, NSO recognizes that derogation from other rights is only permitted in
the special circumstances defined in intemational human rights law: any such measures must
be of exceptional character, strictly limited in time and to the extent required by the
exigencies of the situation, subject to regular revierv, consistent with other obligations under
intemational nw and not be discriminatory in any way.
Because NSO's technology is exclusively provided to and operated by states and state
agencies, it is inherently challenging to ensure that states fulfill their primary duty not to
violate human rights through the misuse of NSO's technology. To mitigate the risks and
provide concrete solutions, in 2019 NSO adopted an upgraded human rights due diligence
procedure. This procedure, which was presented in detail in the 2021 NSO Group
Transparency and Responsibility Report, is summarized in Annex 1. The NSO Due
Diligence Procedure is based on ex-ante, during and ex-post controls and verifications on both
the customer and the use of Pegasus. The human rights due diligence program:
«Has identified the most salient human rights isks associated with NSO products, and
is tailored to prioritise mitigating these risks. This includes working to prevent misuse:
against journalists, members of civil society organizations, lnwyers and dissident
politicians and campaigners.
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«Includes pre-engagement due diligence building upon data on states’ human rights
performance and track record independently provided by credible civil society
organizations and incorporates objective scoring and filtering, subjective rescarch and
analysis, internal independent supervision and external government oversight ~ to
properly mitigate the risk of providing products to a state authority that might misuse:
them.
«Involves licenses that define and permit only legitimate uses, require compliance with
NSO's Human Rights Policy, include bespoke restrictions as appropriate and ensure
enforcement rights for NSO.
«Established, maintains and operates internal and extemal whistléblowing policies,
accommodating confidential and anonymous reporting, which trigger the product
‘misuse investigation procedure.
« Prioritses customer and client training and, increasingly. is embracing transparency
despite the legitimate confidentiality constraints inherent in this area of work.
«Is developed and continuously improved with key input from an extemal panel of
experts and in light of stakeholder feedback, and implemented and enforced in
partnership with NSO external lawyers around the world.
NSO is proud to be the first and to ts best knowledge the only company in the cyber industry
that is implementing policies towards complete alignment with the United Nations Guiding
Principles on Business and Human Rights.
While NSO is constantly working to improve its policies and practices to further mitigate the
risk of misuse, this endeavor takes plac in a context in which we as a society are lacking best
practices and guidance both for sates to appropriately balance their essential law enforcement
and crime prevention efforts with their human rights obligations and for the industry's
responsibilty o respect privacy and human rights.
“This is why NSO has highlighted the need for an international legal framework and sector-
specific standards, as well as guidelines to better determine criteria for legitimate end users of
crucial surveillance systems. This is critical to guide and regulate the use of such invasive
tools by states and state agencies for legitimate law enforcement and national security
purposes, and to establish ground rules regarding transparency and the provision of remedy
when appropriate. Achieving this is beyond the scope of private companies’ efforts alone,
and properly requires the direction and oversight of a democratic and public political process.
‘Accordingly, NSO is highly supportive of the export controls and human rights initiative
announced and supported by states having participated in the Summit for Democracy in
December 2021. NSO stands ready to engage constructively in this process as well as to any
other international process or initiative.
NSO Reaction to the “Pegasus Project” Reports and NSO's Next Steps
Beginning in July 2021, a number of allegations against NSO were published in a series of
“Pegasus Project” reports from “Forbidden Stories” (“the Report”). Despite the fact that
‘many of these allegations have proved to be baseless, misrepresented and false, NSO
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nonetheless takes them seriously. As with all allegations of misuse, NSO has followed these
steps:
«Investigate cach and every allegation related to an existing customer,
«Continuously improve its human rights program, including through provision for or
cooperation in the remediation of human rights harms,
«Continue to engage with all stakeholders, and
«Support the development of intemational standards.
Investigating Allegations
“The original allegation — that the “list” contains details of individuals “selected as people of
interest by clients of [NSOJ” - does not purport to implicate Pegasus or any NSO technology.
“The editor of the IVashington Post, a member of the Report consortium, conceded that “the
purpose of the lst could not be conclusively determined” and that “it is unknown how many
of the phones were targeted or surveilled”. Additionally, Amnesty wrote that they “never
presented this lst as “NSO’s Pegasus Spyware List’, although some of the world's media may
have done so”. This nuance and caveat have been conspicuously absent from most reporting
of the allegations, resulting in coverage that, whether deliberately or not, was (and remains)
‘misleading, speculative and sensationalist.
Despite these serious shortcomings and material inaccuracies, NSO always takes extremely
seriously all allegations that its products may have been involved in any human rights adverse.
impact.
“To address, properly and fully, the allegations reported, NSO immediately started a thorough
review process and launched investigations into the reported claims
More specifically, and even if some actions cannot be made public in light of legally binding
national security restrictions and confidentiality obligations, NSO has undertaken appropriate:
steps, including the following
«Suspended customers’ use of the system,
«Conducted detailed reviews of domestic legal frameworks,
«Reviewed relevant contracts and agreements,
«Interviewed end-users and legal representatives to understand processes, protections
and perspectives, and
«Verified facts from objective sources.
In some cases, NSO has reinstated the system after gaining comfort that the technology was
not misused. In other cases, it has fully severed relationships with customers after misuses
were identified. Some cases are still under active investigation, including instances where
NSO is awaiting the outcome of various governmentlevel inquiries being conducted in
parallel
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NSO is able and willing to cooperate with any official state inquiry into the use of its products
by any customer agency of that state, and, indeed, NSO has done 50 successfully in the past.
NSO can also participate in any inquiry by an international organization, provided that the
confidentiality restrictions mentioned above are addressed. Such cooperation could facilitate:
disclosure and potentially the provision of remedy by the state to any victim of human rights
violations.
Continuously Improving NSO's Human Rights Program
AS NSO has consistently sated, including prior o the widespread reporting related to the
“Pegasus Project” and the recen interest from several governments, NSO is committed to
fully implementing the United Nations Guiding Principles on Business and Human Rights and
the OECD Due Guidelines.
While NSO is the first company in its sector to undertake such public commitments, NSO is
not complacent nor will it wait passively for the adoption of a much-needed interational
framework for the industry globally. Instead, NSO is redoubling ts own efforts to
continuously enhance its human rights program and mitigate risks; and to address sates”
legitimate concerns
NSO has begun work on designing and implementing the following initiatives:
1. Reviewing product design options for incorporating stronger human rights safeguards,
including the viability and effectiveness of establishing “whitelists” of mobile devices
and identifying out-of-scope surveillance activities:
2. Reviewing NSO governance frameworks and the potential for enhanced engagement
of independent experts;
3. Further enhancing NSO’s human rights du diligence procedures, including
‘mechanisms to reduce the potential misuse of products in connection with journalists,
to be developed in discussion with civil society organizations, academics and
policymakers;
4. Reviewing the feasibility of developing an audit process for gathering data regarding
customer use and proactively assessing compliance mid-contract;
5. Promoting improved access to effective remedies for victims, including by increasing
options in contract terms and pursuing legal action against customers responsible for
product misuse and adverse human rights impacts;
6. Reviewing and updating legacy contracts, in light of substantiated concerns
communicated by states, o ensure long-standing customer relationships meet the same
‘human rights standards and are subject 0 the same contractual safeguards as new
engagements; and
7. Enhanced training of customers to ensure proper compliance with contract obligations.
“United Nation, Guiding Principles on Busines and Human Righis, available at hips: sw och or:
‘OECD, Due Diliscnce Guidance for Responsible Business Conduct, availble at
hips Ava ccd org nvestmentdue-dlgence- guidance. for responsible business <onduct him.
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NSO welcomes the opportunity to discuss these and other possible enhancements to its human
rights program.
Engaging Stakeholders
NSO is committed to engagement with stakeholders to more fully understand, allay and/or act
upon concerns relating to human rights risks. To be clear, NSO is ready and willing to
engage in good faith with any credible independent expert, including human rights defenders
and others from civil sosiety organizations, representative organizations, companies, or other
‘groups, even if the feedback is critical.
NSO hopes that this readiness and willingness is reciprocated as it believes that robust
engagement is essential to improving mutual understanding of the risks and challenges
associated with balancing the state duty (0 protect the physical security of ts individual
‘populations with the potential misuse of technologies against dissidents, vulnerable
populations, and others.
Over the past year, NSO has engaged and sought to engage with numerous stakeholders,
receiving useful and sometimes pointed feedback and commentary on its human rights
program and approach. Many of the suggestions and recommendations have been integrated
into NSO’s framework. Examples include sources that are now used as part of NSO’s due
diligence procedures, how NSO might consider enhancing transparency in relation 10 issues
and incidents despite the inherent limitations that exist in this sector, and the integration of
additional international standards into NSO agreements. These suggestions help to strengthen
processes, and further mitigate risks of misuse and potential adverse human rights impacts by
NSO customers.
‘Supporting International Standards
In addition, NSO actively supports efforts to create standards and mandate further
transparency in the cyber intelligence world. NSO has actively promoted engagement around
responsible product design and usage in its sctor that balances the need for legitimate la
enforcement activites with the risk that state actors misuse cyber intelligence products against
joumalist, civil society, dissidents and political opponents, and vulnerable populations.
NSO is ready to participate actively in dialogue with and within intemational organizations, in
the hope that further engagement among leading companies, state agencies, intemational
institutions and civil society organizations will help establish rules of responsible conduct for
this indusiry and ground rules that sates should meet to be eligible to receive exports of such
technology. NSO fully understands and indeed expects that some of those rules could require
adjustments to its business approach, and even perhaps cause negative commercial
consequences. Nevertheless, NSO's steadfast desire is to help develop a global consensus
around the appropriate use of cyber intelligence products, and to create confidence among all
stakeholders that such products ar being used as intended — making the world a safer place.
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Annex 1
NSO'S HUMAN RIGHTS DUE DILIGENCE PROGRAM
(As of May 2022)
Our Main Human Rights Risks
Through our legal and human rights-focused analysis of our products and new developments,
investigations, engagements with third parties and customers, and review of third party
reports, we have identified the most salient human rights risks associated with our products
These include:
«The potential misuse of our products against people and groups that act to promote or
protect human rights in a peaceful manner (“human rights defenders”). These include:
Gi) journalists; it) members of civil society organizations; Gi) lawyers; and
(iv) political parties, candidates and supporters.
«The potential misuse of our products for reasons unrelated to national security or law
enforcement, such as in support of litigation or to obtain information that may be:
embarrassing to individuals.
«The use of our products by unauthorized personnel associated with states and state
agencies, which is a odds with our agreements and enhances the isks of negative:
impacts.
«State use of our technology in a manner inconsistent with human rights norms. For
instance, there may not be judicial or other independent approval processes, and when
they do exist, we have identified situations where the process or protocols for
obaining approval, standards against which approvals should be judged, and/or
requirements for documenting the reasoning associated with granting approvals, may
not be fully transparent.
«State use of our technology authorized by regulations regarding surveillance that may
lack: i) a definition of the nature of offenses that may legitimately lead to
surveillance, and categories of people who may be surveilled; (i) a limit on the
duration of surveillance activities; (i) a clear procedure to be followed when
examining and using information oblained: (iv) precautions when communicating
gathered information to other parties; and/or (v) circumstances in which information
‘may be destroyed.
«These impacts can result, and in some cases we believe have resulted, in violations by
our customers of several fundamental human rights. These include the right to
privacy, the righ to freedom of expression, and the right to freedom of assembly.
Potential violations of these rights also represent the most severe, least remediable,
‘most widespread and most likely adverse human rights impacts that could arise from
customer misuse of our products.
«There is a wide variety of additional govemment-driven risks that could flow from our
technologies. These could include rights associated with the legal and judicial
process, such as fieedom from arbitrary arrest and detention and similar abuses or
improprictics in the legal process, as well as invasions of freedom of though,
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conscience and religion, restrictions on freedom of movement, or participation in civic
life
We keep this assessment of our company’s salient human rights risks under review.
Human Rights Due Diligence
NSO’ human rights due diligence is a vital part of our corporate strategy, enterprise risk
‘management and responsible business conduct. This is especially true when it comes to
licensing tools that, if misused, could potentially have serious adverse human rights impacts
We cannot ultimately prevent a state misusing our technology, but we can and do ensure that
we are very selective with respect to the ideniity of the countries and customers with which
we are willing to do business in order to mitigate the risk of such misuse.
‘We adopted our Human Rights Due Diligence Procedure (the “HRDD Procedure”) in
‘April 2020 to further implement our Human Rights Policy and to help the company comply
with applicable local laws, intemational norms and human rights principles. The HRDD
Procedure requires the assessment of potential human rights impacs prior to the sale of our
products to cach customer, paying particular attention to potentially vulnerable groups. We
believe our process is best practice and compares favorably with the larger defense industry.
In high-level summary, our HRDD Procedure encompasses several components:
Initial Filter
Based on an in-depth review of various compliance concerns, we have decided upon alist of
‘more than 55 countries to which we do not and will ot sel cyber intelligence products, for
reasons such as human rights, corruption, and regulatory restrictions.
Opportunities from these countries are not brought to the management committee for
consideration and are rejected even before the du diligence process shall be initiated.
Initial Risk Assessment and Classification
NSO's internal compliance team conducts a two-part evaluation of human rights risks
associated with any new business opportunity: a country assessment, followed by analysis of
the specific opportunity.
First, we generate a numerical country assessment score using a carefully curated and
annually reviewed (and, if necessary, updated) lst of external and widely respected rankings,
indicators and other data from sources including: the Economist Intelligence Unit; Fund for
Peace; Vision of Humanity; Freedom House: Transparency Intemational; the World Bank
Worldwide Govemance Indicators; Trace Intemational; and CIVICUS.
“Then, we classify the risks relevant to the specific opportunity by examining: (1) the degree to
which the specific product(s) could adversely impinge upon the human rights of targeted
individuals; (2) the degree to which there is perceived potential adverse human rights
impact; (3) reputational risks; (4) where the product(s) would be used: (5) the relative
authority and governance of the prospective customer organization; and (6) other factors. The
opportunity evaluation must include a review of the product type and capabilities, customer
organization type and mission, and proposed duration of relationship.
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NSO's Vice President for Compliance combines the county score and the opportunity
classification o reach an nial isk rating of “elevated”, “moderate” or “low”. This risk
rating determines the level of due diligence conducted during the next stage.
Information Gathering and Assessment
“The diligence process relies on information gathered from a number of sources, including:
denied parties checks; results of media searches in English and local languages: information
from NSO employes; information about the domestic legal framework; information about
the prospective customer; input from relevant govemment authorities; and reports from
partners and external risk and investigative ims.
“The due diligence requirements for cach risk elasification can be illustrated as follows:
[Risk'Source [Low [Moderatettigh
Open Source [Results of intemal adverse media
Intelligence country and End-User overview |
research
[Extema risk and investigation im,
report to include publicly available Co
information and adverse media Lpastih vst
country and End-User overview,
[human rights and forcign policy
Human Intelligence - [Sales Manager
Questionnaires bv © lu
activity reports - Onsite and Client
[Exceutives [NA forrenewals] | [© |
[Support [N/A for new End-User]
© lv
[Partner | | |
© lv lo
[investigation firms Level [Level
| 2
| Government input (strategy)
ko
Legal Framework [Publicly available information
Jabout local laws and legal ©
framework
[Local legal opinion
©
[Export Control (E.U., U.S., IL) | = =
| 3
ISDN / Embargoed Countries fie fie fie
hb 2
[End User questionnaires interviews
ls
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Final risk classification, review and approval
Review by the General Counsel of the Compliance Team's assessment memorandum.
‘The General Counsel can require additional due diligence to be undertaken at ths stage.
‘When satisfied with the due diligence performed, the General Counsel determines the final
risk classification: “high", “moderate” or “low”,
“High" and “moderate” risk marketing opportunites (i.c., new countries without specific
customer opportunities) plus all specific customer engagements are subject to Management
Commitee review and approval.
Enhanced Approval
Additionally, the GRCC reviews and has final approval in three circumstances: (1) for all
“high risk customer engagements; (2) where Management Committee approval was not
unanimous; and (3) where the Management Committee referred the opportunity to the GRCC
for consideration.
Contractual Provisions
Every customer and business partner contract requires compliance with al applicable laws
and regulations, including those governing the use of our products, and international human
rights norms.
Customers and their employees must also receive, understand and comply with NSO's
‘Human Rights Policy.
‘Customers must undertake not to “target individuals or groups because of their race, colour,
sex, language, religion, political or other opinions, national or social origin, property, bith or
other status of their otherwise lawful exercise or defense of human rights”.
‘We strictly require that Pegasus is used only where there is a legitimate law enforcement or
intelligence-driven reason connected oa specific, pre-identified phone number, and after a
process is followed where a state agency decision-maker independent of the user — such as a
court authorizes that use consistent with a written domestic law.
Where not clearly defined under domestic law, or where domestic aw is not consistent with
intemational norms, NSO includes contractual provisions defining specific crimes and
terorismrelated activites — based on definitions in international instruments ~ in respect of
which our products may be used.
‘We limit the specific crimes in respect of which — and the geographic scope within which —
our products may be used, along with the duration of our agreements, where appropriate, to
ensure NSO can regularly review the appropriateness of each relationship.
Customers are obliged to provide timely notice to NSO of any knowledge they may have
regarding suspected misuse that may result in a human rights violation, and to cooperate with
NSO investigations regarding allegations of human rights violations.
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NSO ensures we have the contractual right to suspend or terminate use of our products for
human rights-related misuse
‘Additional human rights-related assurances are required based on identified risks or
‘mitigation measures, such as training requirements, cerification conditions, enhanced
termination rights and other measures.
Ongoing Oversight
Al customers are subject to ongoing oversight for compliance with the terms of their
agreements and NSO's Human Rights Policy.
Effective monitoring of customer activity is a significant challenge, since we do not have
immediate insight into the use of our products. Moreover, as legitimate law enforcement
agencies with a mission of protecting against terorism and serious crime, customers operate
with stiet confidentiality requirements, including where required by law and/or judicial or
customer procedures, and are reluctant to share information to prevent inadvertently
compromising security and law enforcement activities.
Despite these challenges, we regularly engage with customers to discuss human rights and
‘examine compliance with the terms of our agreements. We also review public information
Sources for reports that may suggest potential misuse.
We are always secking additional ways to improve our approach to ongoing oversight, and
‘Some current considerations are outlined in the main body of this position paper.
‘We do not license Pegasus to customers where, following our HRDD Procedure, we conclude
there are inadequate country-level protections (including but not limited to an insufficiently.
strong rule of lw) in place to confidently prevent misuse. As a result of our HRDD
Procedure, from May 2020 through April 2021, approximately 15% of potential new
opportunities for Pegasus were rejected for human rights concerns that could not be resolved
NSO has rected more than USS300 million in opportunities based on the outcomes of our
HRDD Procedure.
Grievance Policies
NSO encourages both intemal and extemal stakeholders to raise concerns of misconduct, Our
grievance mechanisms allow both confidential and anonymous reporting. However, we
encourage whistleblowers to interact directly with an assigned team of discreet investigators,
including by providing information that may help substantiate allegations. NSO takes all due
care to keep whistleblower information confidential, where appropriate. Our policies, for
both internal and extemal reports, also reflect the company’s commitment to protect
whistleblowers from any unfair or detrimental treatment.
Internal Whistleblower Policy
‘Adopted in September 2019, this intemal policy encourages openness and support for
whistleblowers who raise concerns in good faith, and provides protection for whistleblowers
from detrimental treatment as a result of raising genuine concerns.
Applies to all employees, consultants, officers, and directors.
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Provides a grievance mechanism to raise concerns o the NSO's most senior management
including exceutive management, General Counsel, and the Vice President for Compliance —
through a dedicated email account,
‘Though anonymous reporting is supported, interaction with investigators is encouraged,
which allows for a more thorough investigation of all key facts.
Investigators are required to evaluate all reports, investigate where there is sufficient
information, and conduct extensive analysis and review of credible information.
External Whistleblower Policy
‘Also adopted in September 2019, this promotes transparency by allowing any extemal person
or body ~ including contractors, employees, partners, officers, and directors, as well as
potentially affected individuals to report a grievance through a confidential email account,
which is reviewed by the Vice President for Compliance.
Encourages interaction with investigators, but provides safeguards for anonymous
whistleblowers.
Once the company receives a report from a whistleblower or otherwise identifies a concern,
including through media or NGO reports, NSO conducts an investigation using the.
framework described in NSO's Product Misuse Investigation Procedure.
Investigations
Adopted in April 2020, NSO’s Product Misuse Investigations Procedure (“Product Misuse
Procedure”) provides a framework for responding to reports of potential product misuse. The
procedure govems the timely investigation of potential product misuse — including a thorough
review of potential human rights abuses — and requires consistent and swift mitigation
‘measures when appropriate.
“The procedure aims to ensure that cach investigation is conducted in accordance with a
‘number of investigative goals, including to:
«Comply with applicable laws and NSO policies, including the HR Policy,
«Respect the rights of all stakeholders,
«Determine key facts and causes,
«Perform investigations objectively and expeditiously,
«Draw appropriate conclusions, balancing the rights of stakeholders,
«Undertake appropriate remedial action, if any, and
«Preserve confidentiality of the incident reporter to avoid or minimize retaliation, if
applicable.
Upon receipt of information about a potential misuse, NSO undertakes, in all cases, a
preliminary review to determine whether there is sufficient information to appropriately
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investigate a potential instance of product misuse, including whether the allegation is
technically feasible. The Vice President for Compliance also responds to the whistleblower,
seeks any additional information necessary to conduct the preliminary review and any related
investigation, and takes all necessary steps to avoid or minimize the risk of any retaliation
against the reporter. The Vice President for Compliance coordinates with the Management
Commitee to determine how to proceed.
Following the preliminary review, the Management Committee determines whether to
proceed with a full investigation and, if so, appoints an investigation team led by an attomey.
Investigations may include a review of data, interviews, meetings, and an evaluation of
objective risk factors, including an analysis of whether the customer has engaged in previous
human rights abuses.
NSO Compliance will evaluate information from the customer, such as information abou the
process followed in connection with the use of NSO products to target specific individuals,
the duration of use, circumstances leading an individual to believe they were targeted using an
NSO product, and customer country information.
“The customer is contractually required to provide this information, which is maintained in the
customer's systems logs in a tamper-proof manner. Refusal to cooperate resuls in the.
immediate suspension of the customer's right to use the system
“The compliance team will also engage in an in-depth review of media reports, open source.
rescarch, analysis of domestic law and protections, customer processes, and adherence to
intemational human rights norms.
“This analysis will include a review of the legal basis for the customer's use of NSO's
products, their interference with individual human rights at issue and whether the customer
applied sufficient safeguards when obtaining intelligence using NSO products.
During an investigation, NSOs compliance team meets directly with our customer to
ascertain: the extent of the customer's compliance with the terms of its contract; customer
practices regarding compliance with the legal framework; operational protections; the
customer reporting lines; responses 10 previous human rights abuses, if any; and the basis for
interception.
Investigation results are shared with the Management Committee and the GRCC to
collaboratively determine next steps and potential remediation. Depending on the outcome of
the investigation, when warranted, the company wil take appropriate corrective action to
‘mitigate potential harm. As a result of the findings, the customer may be subject to corrective
action ranging from retraining to termination of the relationship.
In some cases, we are unable to conclusively determine whether there was, or was not, a
‘misuse of our products. In those instances, we develop and implement additional mitigation
‘measures designed o prevent future misuse.
‘Through our experience conducting these investigations, and with recommendations from our
extemal advisors, NSO has strengthened our initial du diligence and review processes,
including by enhancing the intial assessment of domestic laws, strengthening contractual
provisions, and providing human rights training for customer personnel.
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However, a number of inherent challenges remain, given the nature of our customers.
Because of their strict confidentiality requirements, we are unable to provide actual or alleged
victims with information about adverse impacs or implemented remediation, or even
acknowledge relationships with specific customers. [Currently,] even where we identify
product misuse, we cannot breach these confidentiality requirements. While we cooperate
with states to ry to ensure that when abuses occur within their jurisdictions those affected
have access to effective remedy, the confidentiality restrictions limit our ability to do much
‘more. While we follow the approaches described in the UNGP to the extent feasible with
respect to remediation, both the UNGPs and we, ourselves, recognize that this is a complex
and difficult area in particular for our sector.
Training and Communications
NSO conducts human rights trainings for employees and customers:
Employees
All new employees receive human rights training as part of their on-boarding process.
‘We provide staff with regular employee updates on human rights, including through the
CEO's “all hands” meeting.
The company trains existing employees in key functions — including sales, marketing, and
those with direst relationships With customers ~ twice a year on human rights matters
In 2020, the company, with support from human rights advisors, conducted approximately 18
targeted trainings focusing specifically on human rights. Some 121 participants attended
these targeted training sessions.
‘The Vice President for Compliance also meets regularly with the company’s R&D team to
discuss human rights concerns, mitigating measures, and relevant questions.
Each new product is evaluated from a human rights perspective.
Customers
NSO also provides comprehensive human rights training to customers. This training includes
a discussion of human rights obligations, the international framework for human rights norms,
and customer responsibilities with respect to individual human rights, focusing on the right to
privacy and the right to freedom of expression.
Key stakeholders are required to attend.
During 2020, approximately 127 customer participants attended the 18 human rights trainings
held by NSO.
Government Oversight
Even after we have completed our internal human rights processes, we are closely regulated
by export control authoritis in the countries from which we export our products: Isracl,
Bulgaria and Cyprus.
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‘The Defense Export Controls Agency (“DECA™) of the Isracli Ministry of Defense strictly
restricts the licensing of Pegasus, conducting its own analysis of potential customers from a
‘human rights perspective,
Transparency
NSO is committed to transparency 10 the maximum extent possible, while necessarily we
must respect our customers” critical national security considerations and our corresponding
legally binding confidentiality obligations
In June 2021, we published NSO's firs Transparency and Responsibility Report. As the first
company in our sector to issue such a report, we are proud that we took a large step towards
greater openness by volunteering as much detail as possible about NSO’s human rights
program. All this notwithstanding the inherent challenges to prepare such a report, owing to
our customers’ critical national security considerations and our corresponding legally binding
confidentiality obligations.
“This report was not intended as the last word on NSO's human rights work. To the contrary,
we are committed to publishing further such reports, which we hope will show that we
continu to improve our systems of preventing and mitigating misuse of our products and
ensuing adverse human rights impacts.
Also public is NSO's correspondence with the human rights Special Procedures of the UN
Human Rights Council in recent years, in which we have sought to engage constructively on
what it means to operate an effective human rights program in our sector and how NSO could
contribute to multilateral and multi-stakeholder collaboration aimed at developing much-
needed robust, effective, coherent and realistic sector-wide policy solutions. We hope to
receive a response from the UN Special Procedures responding in equally constructive spirit
to the questions, recommendations and invitation contained in our latest leter dated
September 20, 2021
We are actively exploring various possible means of reducing or overcoming some.
confidentiality constrains in order to further enhance our transparency. We appreciate that
this is an important part of building trust with our stakeholders, identifying instances of
product misuse by our customers, and enabling us to do more to ensure that victims of such
‘misuse are provided information and access to effective remedy.
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